Service management: operations, strategy, information technology

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Service-Management-Operations-Strategy-Information-Technology-James-A.-Fitzsimmons-Mona-J.-Fitzsimmons.pdf (18.83 MB)

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2025-07-20

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McGraw-Hill

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Service industries—Management.

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7th ed

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http://dspace.vnbrims.org:4000/handle/123456789/5385

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